If you are paying by money order and your order is being shipped to the state of Georgia, please wait for your final total including sales tax for your county via e-mail. This e-mail will be separate from your order confirmation receipt and will be titled "Your Sugar7 order total with tax."

Please put your order number on your money order and mail to:

Sugar7 Order Processing
595 Piedmont Ave. NE
Suite 320-309
Atlanta, GA 30308

Please note we are not responsible for payments lost in the mail.

We do not accept personal checks. Any personal checks received in the mail will be returned to sender.

If you pay by credit card, your card will not be charged until we ship your item.

Sales Tax
Residents of the state of Georgia will be charged applicable sales tax based upon the delivery zip code (typically between 4% and 8%, depending on your location). Sales tax is not added in your shopping bag. Sales tax will be calculated based on your county sales tax rate and will be reflected in your order shipment confirmation.

If your order is being delivered outside of Georgia, there is no sales tax and the order total you see in the shopping bag is your final order total.

Shipping and Delivery
You will receive an e-mail when your order has been shipped. Please allow about a week for delivery, depending on your location. Most orders ship within three to five business days, but occasionally orders may take up to a week to process and ship. For standard delivery within the U.S., your order will be shipped via USPS First Class or Priority Mail with Delivery Confirmation. Once shipped, orders within the continental U.S. generally take about 2–3 days for delivery.

We also ship to Canada and international locations.

If you need your Sugar7 order in a hurry, please contact us before placing your order for a quote on expedited shipping.

Gift certificates always ship free!

Returns and Exchanges
We want you to be happy with your Sugar7 purchase! We do accept returns or exchanges within 30 days. Return shipping charges are your responsibility, and we cannot refund your original shipping charges. The returned merchandise must be in its original packaging and in its original, saleable condition.

We suggest you use a trackable, insured carrier such as UPS or insured parcel post to return merchandise. We are not responsible for returns that are lost or damaged in the mail, and we cannot issue a refund or exchange for items that we never receive or items that arrive damaged. Please also note that we cannot accept any packages that are sent Cash/Check on Delivery (COD).

Ship your item to:

Sugar7 Returns
595 Piedmont Ave. NE
Suite 320-309
Atlanta, GA 30308

Please include a note inside your package and indicate your original order number, e-mail address, and whether you would like a refund or exchange.

We will e-mail you once we have begun processing your return or exchange, or if we have any questions.

Order Cancellations
Please submit any requests for order cancellation via our online contact form. Select "Question About An Order" to route your request to the appropriate department.

Cancellation requests must contain the following information: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Providing a daytime telephone number will also help us contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted via our online contact form, and your order was shipped out after we received it, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping charges within 10 days after receiving the merchandise returned it its unopened, original condition.

Damaged Goods
Our products are packaged to protect against damage during shipping. However, we know that accidents can occur. If you receive a damaged item, please notify us via our online contact form immediately. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. We will work with you to make sure you receive a new item as soon as possible.

Out of Stock Items
It is rare that any of our merchandise is out of stock. If an item in our store is identified as "Out of Stock," you can still place an order and we will ship the item as soon as it is back in stock. Your credit card will not be charged until we ship your order. Most items ship within one week.

We will notify you if any item you order is out of stock. We will try to contact you via phone or e-mail and allow you to tell us if you'd like to continue with the purchase or cancel your order. If we have not heard from you by the time the item is back in stock, we will proceed with your order and ship the item.

Gift Certificates
Gift certificates can be purchased in denominations of $25, $50, and $100. Gift certificates are delivered electronically in the form of a voucher code. Gift certificate purchases are non-refundable.

Secure Ordering
We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information when you submit your credit card payment information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL. Also, your browser may give you a pop-up message that you are entering a secure area.